FAQ List

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  • General information
  • Orders
  • Shipping & Delivery
  • Returns & Refunds
  • Payments
  • Technical

An item is now a lower price, can you refund me the difference?
Are there any products that cannot be returned?
Can I arrange for my order to be delivered to a different address before and after having placed an order?
Can I change my order?
Can I exchange my order if I am not satisfied?
Can I place an order over phone?
Do I need an account to shop on the site?
Does Gorilla Wear sell to any third-party sellers?
Have you received my return yet?
How can I determine my clothing size?
How can I pay for my items?
How can I return/exchange an item?
How can I sign up for the newsletter?
How do I become a Gorilla Wear Athlete/Ambassador?
How do I finish my order on the website?
How do I shop on the Gorilla Wear site?
How long do I have to return/ exchange an item?
How long does it take before my payment is processed?
How long does it take to process a returned item?
I am having trouble with your website.
I have placed an order but have not received a confirmation email. What should I do?
I have returned something, when can I expect my refund?
Is Gorilla Wear available in any onsite stores?
This item was on sale previously, can I get it at the sale price?
What are the benefits of having an account?
What are the shipping costs?
What if I am not home for my delivery?
What should I do if I have not received my tracking number?
What should I do if I have payment issues?
What should I do if I received a faulty item?
What should I do if I received a wrong item?
What should I do if my order does not arrive within the deadline?
What should I do if something is missing?
When can I expect my order?
Where can I change my account information?
Where can I find the returns policy?
Where can I find the status of my order?

How can I determine my clothing size?
How can I sign up for the newsletter?
How do I become a Gorilla Wear Athlete/Ambassador?
How do I shop on the Gorilla Wear site?
Is Gorilla Wear available in any onsite stores?

Can I change my order?
Can I exchange my order if I am not satisfied?
Can I place an order over phone?
Does Gorilla Wear sell to any third-party sellers?
How do I finish my order on the website?
I have placed an order but have not received a confirmation email. What should I do?
What should I do if I received a faulty item?
What should I do if I received a wrong item?
What should I do if my order does not arrive within the deadline?
When can I expect my order?
Where can I find the status of my order?

Can I arrange for my order to be delivered to a different address before and after having placed an order?
What are the shipping costs?
What if I am not home for my delivery?
What should I do if I have not received my tracking number?
What should I do if something is missing?

Are there any products that cannot be returned?
Have you received my return yet?
How can I return/exchange an item?
How long do I have to return/ exchange an item?
How long does it take to process a returned item?
I have returned something, when can I expect my refund?
Where can I find the returns policy?

An item is now a lower price, can you refund me the difference?
How can I pay for my items?
How long does it take before my payment is processed?
This item was on sale previously, can I get it at the sale price?
What should I do if I have payment issues?

Do I need an account to shop on the site?
I am having trouble with your website.
What are the benefits of having an account?
Where can I change my account information?