FAQ

No, you do not need an account to place an order. You can check out as a guest.

Creating an account makes future orders faster and allows you to easily view your order history, invoices and return requests.

You can find a size chart on each product page. Measure yourself and compare your measurements with the measurements shown in the chart.

Please also check the product description for information about the fit. Some products may fit larger or smaller than usual. Keep in mind that body shape, material and personal preference can also affect how a product fits.

Gorilla Wear products are available through our official US webshop and select authorized retailers across the United States.

Orders placed through another retailer are subject to that retailer’s shipping, return, and refund policies. For questions about an order, delivery, exchange, or return, please contact the retailer where you made your purchase directly.

We start processing orders as quickly as possible. This means we cannot guarantee that an order can be changed or cancelled after it has been placed.

Contact our Customer Support team as soon as possible if you need to make a change. If your order has already been processed or shipped, you can return it after delivery.

Always check your products, size, delivery address and contact details before confirming your order.

Your order confirmation is usually sent within a few minutes after your payment has been approved.

First, check your spam or junk folder. Also check whether the email address you entered during checkout is correct and whether your payment was completed successfully.

Still cannot find your confirmation? Contact Customer Support and include your full name, email address and payment details. If payment appears to have been completed, please contact us before placing another order.

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, and Google Pay.

All payments are processed through a secure payment environment to help protect your personal and payment information. Available payment methods will be displayed at checkout.

Enter your unique Gorilla Wear e-Gift Card code at the checkout page in the gift card or discount code field. The available balance will automatically be deducted from your order total.

Gorilla Wear e-Gift Cards are sent by email, usually within a few minutes after purchase. Please check your spam folder if you have not received the email.

You can use multiple Gorilla Wear e-Gift Cards for one order. Discount codes are generally not combinable unless stated otherwise.

Check whether you entered the code correctly and make sure there are no additional spaces.

A discount code may not work because:

• The code has expired
• A minimum order value applies
• Certain products or sale items are excluded
• The code is only valid in a specific country
• The code has already been used
• Another discount code has already been applied

The conditions of a promotion will be stated in the offer. If your code meets all conditions but still does not work, contact Customer Support before completing your order.

Standard shipping within the United States costs $9.95 for orders under $120. Orders over $120 qualify for free standard shipping.

Our warehouse team works to process and ship your order as quickly as possible. Delivery times may vary depending on your destination, but orders within the United States typically arrive within 5 to 7 business days.

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow the status of your delivery.

Orders placed on weekends or federal holidays will begin processing on the next business day.

You will receive a shipping confirmation with a Track & Trace link as soon as your order has been shipped.

It may take some time before the carrier activates the tracking information. If you have not received a shipping confirmation, check your spam folder and make sure you used the correct email address.

Customers with a Gorilla Wear account can also view their order information in their account.

First, check your tracking information for the latest delivery update. Please note that carriers may occasionally need additional time to update the tracking status.

If your package is marked as delivered but you cannot find it, check around your property, including your front porch, mailbox, garage, or any designated safe location. You may also want to ask household members or neighbors whether they accepted the package for you.

Please contact Customer Support if your tracking has not been updated for several business days, your order is significantly past the estimated delivery date, or you are unable to locate a package marked as delivered. Include your order number and tracking number so our team can investigate the shipment with the carrier.

To request a return or exchange, please register your item through our Returns Portal. Once your request has been submitted, you will receive further instructions from our team.

Please wait for these instructions before sending your package back. Be sure to review our return policy and eligibility requirements carefully before submitting your request.

Eligible items can currently be returned within 30 days.

Returned items must be unused and unwashed. You may try an item on to check the fit, but it must not show signs of wear. Original tags must still be attached and the product must not contain perfume, deodorant or other strong odours.

For hygiene reasons, certain products such as underwear and socks cannot be returned after opening or trying them on. During promotions or special events, different conditions may apply. These will be stated in the promotional terms.

Only products purchased directly from the official Gorilla Wear webshop can be returned to us. Products purchased from another retailer must be returned to that retailer.

Your statutory consumer rights remain unaffected. View our Returns & Exchanges page for the complete and current return conditions.

We are sorry that something went wrong with your order. Contact Customer Support before returning any items.

Include:

• Your order number
• A description of the issue
• Clear photos of the item received
• A photo of the product label or barcode
• Photos of any damage to the product or packaging

We will review the information and provide the appropriate solution. If Gorilla Wear sent an incorrect or damaged item, we will cover the relevant return costs.

Contact Customer Support as soon as you discover a possible defect. Please do not continue using the product if this could make the problem worse.

Include your order number, a description of the issue and clear photos or a short video showing the defect. We will review the product and contact you with the next steps.

All Gorilla Wear products are covered by the legal warranty applicable in the country of delivery. Damage caused by normal wear, incorrect use, improper washing or failure to follow the care instructions is not considered a manufacturing defect.