How to return a items?
If any of our items do not meet your expectations, send them back to us within 30 days of receipt. Sale and clearance items are non-refundable; however, they can be exchanged if in stock or applied as a credit if out of stock.
Please click on the link below to fill out an RMA and to check on your return eligibility before sending the item back to us.
Attention: Black Friday clearance items can only be exchanged or credited to the GW account !!!
Step 1: Link to ->> RMA (Return merchandise authorization form)
Step 2: Returns to us are at your own cost. The cheapest way to send the items back to us is to use a USPS priority shipping box. Please remark on a copy of the packing slip on how you want us to proceed once we receive your return, exchange, or refund. In most cases, the time for packages to get back to us is between 5-7 business days depending on the shipping method you chose; it may take a bit longer on holiday seasons. If you have not heard from us after the mentioned time frame, please contact us for more information.
Of course, you’re allowed to try the merchandise on for size first, but do not remove the tag or wash the item under any circumstances. Your articles need to be unused and in their original packaging. Also, keep in mind that if a package was returned where one/more items display signs of deodorant stains or smell like cologne/perfume, we could not grant a refund or exchange.
To Return Items, please ship them to:
Gorilla Wear Returns Department
807 Airport Access Rd., Unit D,
Traverse City, MI, 49686.
- If the RMA process does not work for you, please email us at firstname.lastname@example.org, and we will give you further instructions.
- The cost of shipping the items back to us is out of pocket cost for you. However, we will refund any shipping costs back to you if the return is due to damage or miss-delivery from our end.
- The return of a package is your responsibility until it reaches us. We recommend sending the parcel using a delivery service that ensures you a tracking number for your protection.
- Shipping costs are not subject to be refunded if items were shipped and delivered.