Returns & Exchanges
We want you to be satisfied with your Gorilla Wear purchase. Eligible items may be returned within 30 days of delivery for a refund, exchange, or store credit, depending on the type of product and its availability.
Before sending anything back, you must submit a return request and receive return authorization.
How to Request a Return or Exchange
Step 1: Submit a Return Request
Complete our RMA form to register your return or exchange and confirm whether your items are eligible.
Please wait until you receive return instructions from our team before mailing your package. Returns sent without authorization may take longer to process or may not be accepted.
Step 2: Prepare Your Items
Returned items must be:
- Unworn and unused
- Unwashed
- In their original condition
- Returned with all original tags attached
- Returned in the original packaging when possible
You may try on apparel to check the size, but please take care not to remove the tags or damage the product.
We cannot accept items that show signs of wear or use, including stains, deodorant marks, strong odors, perfume, cologne, pet hair, or other damage.
Step 3: Ship Your Return
Unless your return is the result of an incorrect, damaged, or defective item, you are responsible for the cost of return shipping.
We strongly recommend using a tracked shipping service and keeping your shipping receipt until your return has been processed. You are responsible for the package until it arrives at our returns facility.
Include a copy of your packing slip or return authorization information inside the package.
Send authorized returns to:
Gorilla Wear Returns Department
807 Airport Access Road, Unit D
Traverse City, MI 49686
United States
Do not send your package until your return request has been approved.
Return Processing
Depending on the shipping service you select, a return typically takes 5 to 7 business days to reach our facility. Delivery may take longer during holidays or periods of high carrier volume.
Once your return arrives, our team will inspect the items and process your approved refund, exchange, or store credit. Please allow additional processing time after the package has been delivered to our facility.
You will receive an email once your return has been processed.
Refunds
Approved refunds will be issued to the original payment method.
Original shipping charges are nonrefundable once an order has been shipped and successfully delivered, unless the return is caused by an error on our part.
Your financial institution may need additional time to post the refund to your account after it has been processed.
Exchanges
Exchanges are subject to product and size availability.
When the requested replacement is unavailable, we may offer store credit or another available solution. Any additional instructions will be provided after your return request has been reviewed.
Sale and Clearance Items
Sale and clearance items are not eligible for a refund. Eligible sale and clearance items may be exchanged when the requested product is in stock. When an exchange is unavailable, store credit may be issued.
Black Friday clearance items are eligible for exchange or Gorilla Wear store credit only.
Unless otherwise stated, all items must meet our standard return conditions.
Damaged, Defective, or Incorrect Items
Contact us before returning an item if your order arrives damaged, defective, or incorrect.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
When the issue is confirmed as our responsibility, we will provide further instructions and reimburse or cover reasonable return shipping costs where applicable.